To reinforce Community as an efficient way to help customers help themselves, we combined improved logistics and training that helps agents be their best selves. We focused on enabling customers to help themselves using digital care channels, including Community. With this in mind, we also want to offer an environment that helps our teams to connect with these customers in ways that drive their satisfaction, but also drive improved efficiency across our business. In this challenging pandemic time, we have continued to use our Community as a place for customers to be empowered, feel safe, and connect with each other. The focus of our QuickBooks Community has always been to connect our customers with experts who can help them with their long-tail product questions, and also to connect small business owners with their peers to share the experiences involved in running a small business. What were your goals for your digital engagement platform implementation? Title: Principal PM, Out of Product Experiences and Intuit Communitiesġ. We never stop working to find new, innovative ways to make that possible. Serving approximately 100 million customers worldwide with TurboTax, QuickBooks, and Mint and Credit Karma, we believe that everyone should have the opportunity to prosper. Company background: Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges.
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